Email Support
[email protected] - for account, billing, verification, and safety questions. Reply within one business day Monday through Friday.
★ Real humans · 24-hour weekday reply
Get in Touch With Highway Social
Questions about your profile, billing, verification, or safety on the road? Our support team is staffed by people who understand the trucker lifestyle - and we answer every message a real driver or member sends.
Talk to a Real Human
Support Built for Drivers on the Road
Highway Social does not hide behind chatbots. Whether you're parked at Iowa 80, taking a 34-hour reset in Cheyenne, or finally home for the weekend, you'll reach a person who knows what OTR means. Below is every way to reach us - and a few resources that may answer your question faster.
Direct Channels
How to Reach Our Team
Email is the fastest route for nearly every question - billing, verification, profile help, or reporting a concern. For physical correspondence, our mailing address is below.
Mailing Address
Highway Social, Member Services, 4400 N Central Expressway, Suite 1200, Dallas, TX 75205, United States.
Support Hours
Monday-Friday, 7:00 a.m. to 7:00 p.m. Central Time. Weekend triage covers urgent safety reports and account lockouts within 12 hours.
Realistic Expectations
When You Can Expect a Reply
Standard reply windows
Routine questions about your profile, matches, or billing receive a personal reply within 24 business hours. Verification reviews close within 48 hours. Safety reports involving harassment, scams, or impersonation are escalated immediately and resolved within 12 hours, 7 days a week. Drivers traveling through low-signal corridors - Wyoming, Nebraska, parts of West Texas - sometimes see our replies stack up at the next truck stop, so please check your inbox once you're back on Wi-Fi.
Community
Find Us on Social Media
For community stories, member highlights, and the occasional sunset shot from a windshield, follow Highway Social on the channels below. Social messages are not monitored 24/7 - please use email for anything time-sensitive.
@highwaysocial - couples on the road, success-story features, behind-the-scenes from our verification team and member spotlights every Friday.
Highway Social - community group for verified members, weekly relationship Q&A with our team, and announcements about new state and city pages.
YouTube
Highway Social Stories - short documentary interviews with real couples who met on the platform, filmed at truck stops and small towns across America.
Help Us Help You Faster
What to Include in Your Message
The more context you give us up front, the faster we can resolve your question. Whether you're reporting a profile, asking about a charge, or troubleshooting a verification, please include the following details.
Include These Details
- The email address tied to your Highway Social account (we never ask for your password).
- Your driver type - OTR, regional, local, or owner-operator - so we know your time zone reality.
- A clear subject line: "Billing question," "Verification stuck," "Reporting a profile," etc.
- Screenshots if you're describing a glitch or a profile concern - they speed up resolution by roughly 40%.
- The username or profile URL when reporting another member, plus a short description of what happened.
- Your home time window if you'd prefer we call rather than email a long thread.
If your question concerns suspected fraud, romance-scam patterns, or AI-generated profile photos, write "Safety report" in the subject line. Those messages skip the standard queue and reach our trust and safety lead the same day they arrive, including weekends.
Self-Serve First
Before You Write - These May Already Help
A surprising share of the questions we receive are already answered in our FAQ or our safety guide. Take a quick look - you may find what you need without waiting for a reply.
Trucker Dating FAQ
Direct answers to the questions drivers ask most - pricing, verification, the 333 rule, how we keep scams out, and whether non-drivers can join.
Read the FAQ on the homepageSafety Tips for Members
Spot catfishing, military and oil-rig scams, AI deepfake portraits, and the red flags to watch for before your first offline meeting.
Read the safety guide
Back to Homepage
Need to read our story? Visit the About page · Browse Success Stories